Delivery & Returns

DELIVERY INFORMATION.

UNITED KINGDOM (UK)

£2.95 Shipping Under £50: -
Our standard delivery is by Royal Mail Recorded Service & Royal Mail Standard and will typically take 3-5 working days. The cost for this service is £2.95 regardless of the item value or number of items ordered. All orders are dispatched with full insurance against loss or damage. United Kingdom means any address with a valid UK postcode including Northern Ireland, Scottish Highlands and Islands, and Channel Islands.

FedEx 1-2 Priority Service Over £50: -
We offer FedEx next day service which will arrive by close of business day, the cost of this service is free if spending over £50 per order up to the weight of 2kgs. To take advantage of the next day service we will require your order by 3pm at the latest, any orders placed after 3pm will be allocated to the next working day. Please select this option in the Shipping Method at the checkout screen.

*Please note, purchases made after 3pm GMT on Friday and during the weekend will arrive the following Tuesday.

**On occasions delays can happen due to weather conditions, customs clearance times or problems with the FedEx network. This is unfortunately out of our control, all orders sent via FedEx are prioritised and we endeavour to get them to you within the time frame. 

EUROPE (EU) - FEDEX INTERNATIONAL TRACKED

We use FedEx Express International Tracked for items shipped to Europe  The cost for this service is £20. We currently ship to Albania, Andorra, Austria, Azerbaijan, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, Turkey, and the Ukraine.



RETURNS INFORMATION

WEBSITE RETURNS POLICY

At Roulette Clothing we offer Free Returns to all our UK customers.

We do our best to ensure all of our customers enjoy a fantastic shopping experience with us however occasionally you may need to return an item.

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.


  • All returns are the responsibility of the customer until received by ourselves, we offer a free-post returns policy using our free-post address only.
  • Ensure your return is well packaged.
  • Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • Packages returned to us via Freepost can take up to 3-5 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery (at your own expense).




FREE UK RETURNS

Please Email us and return items to:


Roulette Clothing

Freepost JE514

Jersey
JE1 1AF

International Returns

International returns must be covered by the customer. We suggest using your local postal service or a courier.

Please Email us and return items to:


Roulette Clothing

1 Queen Street

St Helier

Jersey

JE2 4WD


  • Ensure your return is well packaged.
  • Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email.
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • 

Returns Terms and Guidelines
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items, unless using our free post address
  • All Items must be in original, resalable condition. 
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product; therefore, any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.

 

 

Please Email us and return items to:
Roulette Clothing
1 Queen Street
St Helier
Jersey
JE3 4WD

hello@rouletteclothing.co.uk
 

STORE RETURNS POLICY

If you don't like your purchase or it doesn't fit, simply return any non-sale item or items to our Queen Street store in their original condition* within 14 days of receipt. Sale items must be returned within 7 days of receipt. We will issue a credit note for use upon receipt and examination. Please note we do not offer cash refunds. 

 

Roulette Clothing

1 Queen Street

St Helier
Jersey
JE2 4WD

 

FAULTY OR WRONG ITEM

If the item you received is faulty or is not what you originally ordered, please e-mail Info@RouletteClothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please allow 1 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 3-10 working days for the refund to be credited to your account.

Please be aware that when returning goods back to us we are not responsible for any postage charges.

ADDITIONAL INFORMATION

DC Fashions Ltd
Place of registration: Jersey
Company's address: Roulette Clothing, 1 Queen Street, St Helier, Jersey, JE2 4WD
Registration Number:  91204 

 

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If you have any questions regarding Delivery or Returns, please send an email us at hello@RouletteClothing.co.uk, call +44 (0) 1534 601020.