WEBSITE RETURNS POLICY
In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days following delivery of your order and, if necessary, return the goods to us for a full refund. You must notify us in writing during this period of your intention to cancel by email. Should you wish to cancel your order, any goods supplied must be returned within 7 days of your notice to cancel. Providing the goods are returned in original condition with all packaging you will receive a full refund. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer, we do not refund postage costs.
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Please Email us and return items to:
Roulette Clothing
4 Bath Street
St Helier
Jersey
JE2 4ST
WEBSITE CHRISTMAS RETURNS POLICY
To enable you to shop with confidence this Christmas, we have extended our returns period. Any items purchased between 18/11 and Christmas can be returned for an exchange or refund either within 28 days or by 9th January 2012 (whichever is the greater).
STORE RETURNS POLICY
If you don't like your purchase or it doesn't fit, simply return the item or items to our stores in their original condition* within 14 days of receipt. We will issue a credit note for use in any of the Roulette Clothing stores upon receipt and examination. Please note there is no cash refunds & we do not accept sale goods for return.
Roulette Menswear Roulette Ladieswear Roulette Footwear
20.5 Beresford Street 15 Beresford Street 4 Bath Street
St Helier St Helier St Helier
Jersey Jersey Jersey
JE2 4WN JE2 4WN JE2 4ST
FAULTY OR WRONG ITEM
If the item you received is faulty or is not what you originally ordered, please e-mail [email protected] quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Please allow 1 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 3-10 working days for the refund to be credited to your account.
Please be aware that when returning goods back to us we are not responsible for any postage charges.
Additional Information
DC Fashions Ltd
Place of registration: Jersey
Company's address: Roulette Clothing, 4 Bath Street, St Helier, Jersey, JE2 4ST
Registration Number: 91204
