Holiday Returns & Opening times

 

We’ve extended our usual limit for returns just for the festive season. Any gifts bought between Sunday 8th October and 24th December 2020 can be returned up until Saturday 16th January 2021, if it’s unwanted or unsuitable.

If you are not fully happy with the goods you have received, you can return them to us, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

  • All returns are the responsibility of the customer until received by us, we offer a free-post returns policy using our free-post address only.
  • Ensure your return is well packaged.
  • Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • Packages returned to us via Free post can take up to 10 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery (at your own expense).



FREE UK RETURNS

Please Email us and return items to:


Roulette Clothing

Freepost JE514

Jersey
JE1 1AF

INTERNATIONAL RETURNS

International returns must be covered by the customer. We suggest using your local postal service or a courier.

Please Email us and return items to:


Roulette Clothing

1 Queen Street

St Helier

Jersey

JE2 4WD

  • Ensure your return is well packaged.
  • Ensure your return has relevant paperwork inside, Order number, Customer information including Name and email.
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • 

Returns Terms and Guidelines
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items, unless using our free post address
  • All Items must be in original, resalable condition. 
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product; therefore, any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.

 

EXTENDED HOLIDAY OPENING HOURS

 

Thursday 26th November                                         09:00 – 20:00

Sunday 29th November                                           11:00 – 16:00

Thursday 3rd December                                          09:00 – 20:00

Sunday 6th December                                              11:00 – 16:00

Thursday 10th December                                         09:00 – 20:00

Sunday 13th December                                           11:00 – 16:00

Thursday 17th December                                         09:00 – 20:00

Sunday 20th December                                           11:00 – 16:00

Christmas Eve                                                           09:00 – 16:00

Christmas Day                                                           Closed

Boxing Day                                                                Closed

Sunday 27th December                                           11:00 – 16:00

Thursday 31st December                                         09:00 – 16:00

New Year’s Day                                                         Closed